Time Frame - turnaround time is about 7 to 14 days depending on the complexity of the project and number of projects we are currently working on. Any delay due to unforseen circumstances will be communicated directly to you as soon as poosible. However, we are not responsible for delays due to circumstances beyond our control.
Clothing Selection - It is the responsibility of the client to select the clothing to be used in the project. We recommend that the client selects items that hold significant and sentimental value. Please note that the clothing will be cut into smaller pieces to create the blocks; it is important that you only provide clothing that you are willing to part with permanently.
Offcuts - Cutouts of fabric not used in the project will no longer be returned. Please ensure to only send clothing you are willing to part with.
Quality - The quality of the clothing the client sends will affect the project's final outcome. Please avoid sending clothing with large holes, large spots/stains, or ripped unless you are okay with them being on your item. If you have concerns regarding the quality of your fabric, please let us know before shipping them. By continuing to send clothing with imperfections without notifying us, we assume you give full permission for them to be used on the project.
How do I send them in? Once you have placed your order you will receive a confirmation email with shipping and packing instructions. Please follow the instructions! It is really important to make sure the your package is labelled properly.